Frequently Asked Questions

Orders and delivery

Where do you deliver?

We deliver to all Emirates within the UAE.

How long does it take to process and deliver my order?

Orders are typically processed within 1 business day. Delivery times and any shipping charge are explained on our Shipping Policy page, and shipping charges are shown at checkout before you pay.

Will I get tracking information?

Once your order is dispatched you may receive tracking information, where available.

What if my address is wrong?

Please check your address and contact details carefully when you order. We are not responsible for delays or failed deliveries caused by incorrect or incomplete information.

Payment

How can I pay?

Checkout runs on Shopify's secure, encrypted checkout. The payment methods available to you are shown at checkout.

Returns and refunds

Can I return an item?

You can request a return within 7 days of receiving your order. The item must be unused, in its original condition and returned with its original packaging and accessories.

How are approved returns refunded?

Approved returns are refunded as a store voucher for the value of the returned item, which you can use on future purchases. We do not offer cash refunds or refunds to the original payment method.

What if my item is damaged or incorrect?

Contact us within 48 hours of delivery so we can review the issue and arrange an appropriate solution.

Who pays for return shipping?

Unless the return is for a damaged, defective or incorrect item, you may be responsible for return shipping costs.

The complete rules are on our Returns and Refunds page.

Contact

How do I contact Zarvan Mart?

Use our Contact page and include your order number if you have one.